Insurance CSR job description: duties, skills and qualifications.

Core duties

15

O*NET task statements

O*NET occupation

Insurance Claims and Policy Processing Clerks

O*NET-SOC 43-9041.00

Preparation

Job Zone 1-2 of 5

very little to some preparation

Typical entry education

High school diploma or equivalent

BLS 2025–35

Median pay

$49,230

BLS May 2025

Data Government data groups this job as Insurance Claims and Policy Processing Clerks (O*NET-SOC 43-9041.00). O*NET 31.0 lists “Insurance CSR” as a job title for this occupation only (evidence: O*NET job-incumbent data and the U.S. Employment and Training Administration). Figures on this page are for that occupation. TryHired has no separate career page for this title yet.

1. Prepare insurance claim forms or related documents, and review them for completeness. importance 4.8 of 5
2. Calculate amount of claim. importance 4.6 of 5
3. Post or attach information to claim file. importance 4.6 of 5
4. Transmit claims for payment or further investigation. importance 4.6 of 5
5. Contact insured or other involved persons to obtain missing information. importance 4.5 of 5
6. Review insurance policy to determine coverage. importance 4.5 of 5
7. Process and record new insurance policies and claims. importance 4.5 of 5
8. Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data. importance 4.4 of 5
9. Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors. importance 4.4 of 5
10. Correspond with insured or agent to obtain information or to inform them of account status or changes. importance 4.3 of 5
11. Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies. importance 4.2 of 5
12. Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met. importance 4.2 of 5
13. Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. importance 4.1 of 5
14. Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts. importance 4.1 of 5
15. Notify insurance agent and accounting department of policy cancellation. importance 3.6 of 5

Work activities O*NET rates most important here: Working with Computers, Getting Information, Processing Information, Communicating with Supervisors, Peers, or Subordinates and Documenting/Recording Information.

Also part of the job

Supplemental tasks O*NET lists for this occupation: less central than the core duties above, and not done in every job.

• Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
• Collect initial premiums and issue receipts.
• Interview clients and take their calls to provide customer service and obtain information on claims.
• Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
• Compose business correspondence for supervisors, managers, and professionals.
• Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.

Knowledge areas: Customer and Personal Service, Administrative, English Language and Computers and Electronics.

Software O*NET lists for this occupation: Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Microsoft Access. These are examples O*NET records for the job, not a list of tools every employer uses or a checklist of what you must know.

• Education: BLS lists a high school diploma or equivalent as the typical entry-level education.
• Experience: BLS lists no work experience in a related occupation as typical to enter.
• Training on the job: BLS lists moderate-term on-the-job training as typical once hired.
• Preparation: O*NET places the job in Job Zone 1-2 of 5 (very little to some preparation). Some occupations may need little or no previous experience; others require several months to a year of experience.
• Licenses and certifications: not listed here. A license is a legal requirement set by a state; a certification is a credential from a private or professional body. Rules vary by state and employer, and a missing entry on this page does not mean none is required: check with your state's licensing board.

Most insurance CSRs surveyed by O*NET (55%) name a high school diploma or equivalent as the education the job requires.

Job title: Insurance CSR
[Company] · [City, State] · [Full-time or part-time] · [Pay range, where your state requires one]

About the role
[Company] is hiring an Insurance CSR to process new insurance policies, modifications to existing policies, and claims forms.
[One sentence on your team and why this role matters.]

What you will do
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

What we are looking for
- [Education: BLS lists a high school diploma or equivalent as typical for this occupation; set the level this role truly needs]
- [Experience: BLS lists no related work experience as typical to enter; set what this role needs]
- Strength in time management, reading comprehension and speaking
- Working knowledge of Customer and Personal Service and Administrative
- [Software your team uses, e.g. Microsoft Excel or Microsoft Office software]
- [Any license or certification your state or company requires]

[Schedule, benefits and how to apply]

Illustrative: every name, employer, school, date and number in these samples is fictional or a bracketed placeholder. Replace each bracket with your own true details; never copy a result you did not achieve.

Not a real job posting. This template is TryHired's illustration built from government occupational data. It is not an opening at any employer, and no employer wrote it.

For Insurance Claims and Policy Processing Clerks, the median annual wage was $49,230 in May 2025. The median hourly wage was $23.67. BLS estimates about 214,260 jobs in this occupation in the U.S.

BLS projects employment of Insurance Claims and Policy Processing Clerks to decline 1.9% from 2025 to 2035, with about 17,500 openings a year over that period, including openings to replace workers who leave.

• Read a real insurance CSR posting next to the core duties above. Duties it repeats, such as “Prepare insurance claim forms or related documents, and review them…”, tell you what that employer weighs most; anything it adds is specific to that team.
• Tailor your resume to the posting, not to this page: describe only insurance CSR work you have actually done, with your own results.
• Prepare a story for each of the top-rated skills (time management and reading comprehension): a real situation, what you did and what changed.