Mortgage Loan Processor job description: duties, skills and qualifications.

Core duties

16

O*NET task statements

O*NET occupation

Loan Interviewers and Clerks

O*NET-SOC 43-4131.00

Preparation

Job Zone 3 of 5

medium preparation

Typical entry education

High school diploma or equivalent

BLS 2025–35

Median pay

$50,020

BLS May 2025

Data Government data groups this job as Loan Interviewers and Clerks (O*NET-SOC 43-4131.00). O*NET 31.0 lists “Mortgage Loan Processor” as a job title for this occupation only (evidence: O*NET's Sample of Reported Titles (titles job holders report), O*NET job-incumbent data, the SOC Index and the U.S. Employment and Training Administration). Figures on this page are for that occupation. TryHired has no separate career page for this title yet.

1. Interview loan applicants to obtain personal and financial data and to assist in completing applications. importance 4.5 of 5
2. Answer questions and advise customers regarding loans and transactions. importance 4.5 of 5
3. Submit loan applications with recommendation for underwriting approval. importance 4.4 of 5
4. Verify and examine information and accuracy of loan application and closing documents. importance 4.4 of 5
5. Record applications for loan and credit, loan information, and disbursements of funds, using computers. importance 4.3 of 5
6. Check value of customer collateral to be held as loan security. importance 4.3 of 5
7. Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications. importance 4.3 of 5
8. Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers. importance 4.3 of 5
9. Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property. importance 4.3 of 5
10. Accept payment on accounts. importance 4.2 of 5
11. Present loan and repayment schedules to customers. importance 4.2 of 5
12. Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts. importance 4.2 of 5
13. Schedule and conduct closings of mortgage transactions. importance 4.2 of 5
14. Review customer accounts to determine whether payments are made on time and that other loan terms are being followed. importance 4.1 of 5
15. Establish credit limits and grant extensions of credit on overdue accounts. importance 4.0 of 5
16. Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators. importance 4.0 of 5

Work activities O*NET rates most important here: Evaluating Information to Determine Compliance with Standards, Making Decisions and Solving Problems, Establishing and Maintaining Interpersonal Relationships, Communicating with Supervisors, Peers, or Subordinates and Processing Information.

Knowledge areas: Customer and Personal Service, English Language, Administrative, Computers and Electronics and Law and Government.

Software O*NET lists for this occupation: Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Microsoft Access. These are examples O*NET records for the job, not a list of tools every employer uses or a checklist of what you must know.

• Education: BLS lists a high school diploma or equivalent as the typical entry-level education.
• Experience: BLS lists no work experience in a related occupation as typical to enter.
• Training on the job: BLS lists short-term on-the-job training as typical once hired.
• Preparation: O*NET places the job in Job Zone 3 of 5 (medium preparation). Previous work-related skill, knowledge, or experience is required for these occupations.
• Licenses and certifications: not listed here. A license is a legal requirement set by a state; a certification is a credential from a private or professional body. Rules vary by state and employer, and a missing entry on this page does not mean none is required: check with your state's licensing board.

The most common answer among mortgage loan processors surveyed by O*NET is a high school diploma or equivalent (43%).

Job title: Mortgage Loan Processor
[Company] · [City, State] · [Full-time or part-time] · [Pay range, where your state requires one]

About the role
[Company] is hiring a Mortgage Loan Processor to interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department.
[One sentence on your team and why this role matters.]

What you will do
- Interview loan applicants to obtain personal and financial data and to assist in completing applications.
- Answer questions and advise customers regarding loans and transactions.
- Submit loan applications with recommendation for underwriting approval.
- Verify and examine information and accuracy of loan application and closing documents.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Check value of customer collateral to be held as loan security.
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

What we are looking for
- [Education: BLS lists a high school diploma or equivalent as typical for this occupation; set the level this role truly needs]
- [Experience: BLS lists no related work experience as typical to enter; set what this role needs]
- Strength in active listening, speaking and reading comprehension
- Working knowledge of Customer and Personal Service and English Language
- [Software your team uses, e.g. Microsoft Excel or Microsoft Office software]
- [Any license or certification your state or company requires]

[Schedule, benefits and how to apply]

Illustrative: every name, employer, school, date and number in these samples is fictional or a bracketed placeholder. Replace each bracket with your own true details; never copy a result you did not achieve.

Not a real job posting. This template is TryHired's illustration built from government occupational data. It is not an opening at any employer, and no employer wrote it.

For Loan Interviewers and Clerks, the median annual wage was $50,020 in May 2025. The median hourly wage was $24.05. BLS estimates about 164,790 jobs in this occupation in the U.S.

BLS projects employment of Loan Interviewers and Clerks to decline 2.4% from 2025 to 2035, with about 10,500 openings a year over that period, including openings to replace workers who leave.

• Read a real mortgage loan processor posting next to the core duties above. Duties it repeats, such as “Interview loan applicants to obtain personal and financial data and…”, tell you what that employer weighs most; anything it adds is specific to that team.
• Tailor your resume to the posting, not to this page: describe only mortgage loan processor work you have actually done, with your own results.
• Prepare a story for each of the top-rated skills (active listening and speaking): a real situation, what you did and what changed.