Service Manager job description: duties, skills and qualifications.

Core duties

16

O*NET task statements

O*NET occupation

First-Line Supervisors of Mechanics, Installers, and Repairers

O*NET-SOC 49-1011.00

Preparation

Job Zone 3 of 5

medium preparation

Typical entry education

High school diploma or equivalent

BLS 2025–35

Median pay

$79,860

BLS May 2025

Data Government data groups this job as First-Line Supervisors of Mechanics, Installers, and Repairers (O*NET-SOC 49-1011.00). O*NET 31.0 lists “Service Manager” in its Sample of Reported Titles (the titles job holders report) for this occupation only (also listed from O*NET job-incumbent data, the SOC Index, the U.S. Bureau of Labor Statistics, the U.S. Employment and Training Administration and employer job postings). 2 other occupations carry it only as an alternate title (from employer job postings), never as a reported title or a SOC Index title. Figures on this page are for that occupation. TryHired has no separate career page for this title yet.

1. Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements. importance 3.9 of 5
2. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. importance 3.9 of 5
3. Interpret specifications, blueprints, or job orders to construct templates and lay out reference points for workers. importance 3.9 of 5
4. Monitor employees' work levels and review work performance. importance 3.9 of 5
5. Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment. importance 3.8 of 5
6. Compute estimates and actual costs of factors such as materials, labor, or outside contractors. importance 3.8 of 5
7. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. importance 3.7 of 5
8. Requisition materials and supplies, such as tools, equipment, or replacement parts. importance 3.7 of 5
9. Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. importance 3.7 of 5
10. Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs. importance 3.6 of 5
11. Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. importance 3.6 of 5
12. Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures. importance 3.6 of 5
13. Investigate accidents or injuries and prepare reports of findings. importance 3.6 of 5
14. Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use. importance 3.5 of 5
15. Develop, implement, or evaluate maintenance policies and procedures. importance 3.5 of 5
16. Meet with vendors or suppliers to discuss products used in repair work. importance 3.4 of 5

Work activities O*NET rates most important here: Making Decisions and Solving Problems, Monitoring Processes, Materials, or Surroundings, Organizing, Planning, and Prioritizing Work, Getting Information and Evaluating Information to Determine Compliance with Standards.

Also part of the job

Supplemental tasks O*NET lists for this occupation: less central than the core duties above, and not done in every job.

• Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.
• Review, evaluate, accept, and coordinate completion of work bid from contractors.
• Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.
• Develop or implement electronic maintenance programs or computer information management systems.
• Design equipment configurations to meet personnel needs.

Knowledge areas: Administration and Management, Mechanical, Customer and Personal Service, Administrative and Personnel and Human Resources.

Software O*NET lists for this occupation: Microsoft Excel, Microsoft Office software, Microsoft Outlook, Autodesk AutoCAD, Microsoft Access, Microsoft PowerPoint. These are examples O*NET records for the job, not a list of tools every employer uses or a checklist of what you must know.

• Education: BLS lists a high school diploma or equivalent as the typical entry-level education.
• Experience: BLS lists less than 5 years of work experience in a related occupation as typical.
• Training on the job: BLS lists no typical on-the-job training once hired.
• Preparation: O*NET places the job in Job Zone 3 of 5 (medium preparation). Previous work-related skill, knowledge, or experience is required for these occupations.
• Licenses and certifications: not listed here. A license is a legal requirement set by a state; a certification is a credential from a private or professional body. Rules vary by state and employer, and a missing entry on this page does not mean none is required: check with your state's licensing board.

Most service managers surveyed by O*NET (54%) name a high school diploma or equivalent as the education the job requires.

Job title: Service Manager
[Company] · [City, State] · [Full-time or part-time] · [Pay range, where your state requires one]

About the role
[Company] is hiring a Service Manager.
[One sentence on your team and why this role matters.]

What you will do
- Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.
- Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
- Interpret specifications, blueprints, or job orders to construct templates and lay out reference points for workers.
- Monitor employees' work levels and review work performance.
- Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment.
- Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
- Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.
- Requisition materials and supplies, such as tools, equipment, or replacement parts.

What we are looking for
- [Education: BLS lists a high school diploma or equivalent as typical for this occupation; set the level this role truly needs]
- [Experience: BLS lists less than 5 years in a related occupation as typical; adjust to this role]
- Strength in monitoring, management of personnel resources and coordination
- Working knowledge of Administration and Management and Mechanical
- [Software your team uses, e.g. Microsoft Excel or Microsoft Office software]
- [Any license or certification your state or company requires]

[Schedule, benefits and how to apply]

Illustrative: every name, employer, school, date and number in these samples is fictional or a bracketed placeholder. Replace each bracket with your own true details; never copy a result you did not achieve.

Not a real job posting. This template is TryHired's illustration built from government occupational data. It is not an opening at any employer, and no employer wrote it.

For First-Line Supervisors of Mechanics, Installers, and Repairers, the median annual wage was $79,860 in May 2025. The median hourly wage was $38.39. BLS estimates about 617,500 jobs in this occupation in the U.S.

BLS projects employment of First-Line Supervisors of Mechanics, Installers, and Repairers to grow 4.1% from 2025 to 2035, with about 48,900 openings a year over that period, including openings to replace workers who leave.

• Read a real service manager posting next to the core duties above. Duties it repeats, such as “Inspect, test, and measure completed work, using devices such as hand…”, tell you what that employer weighs most; anything it adds is specific to that team.
• Tailor your resume to the posting, not to this page: describe only service manager work you have actually done, with your own results.
• Prepare a story for each of the top-rated skills (monitoring and management of personnel resources): a real situation, what you did and what changed.