Passenger Service Agent job description: duties, skills and qualifications.

Core duties

6

O*NET task statements

O*NET occupation

Reservation and Transportation Ticket Agents and Travel Clerks

O*NET-SOC 43-4181.00

Preparation

Job Zone 1-2 of 5

very little to some preparation

Typical entry education

High school diploma or equivalent

BLS 2025–35

Median pay

$44,390

BLS May 2025

Data Government data groups this job as Reservation and Transportation Ticket Agents and Travel Clerks (O*NET-SOC 43-4181.00). O*NET 31.0 lists “Passenger Service Agent” for this occupation from O*NET job-incumbent data, the SOC Index and the U.S. Bureau of Labor Statistics. The 1 other listing comes only from employer job postings, which TryHired does not count as evidence of an occupation on their own. Figures on this page are for that occupation. TryHired has no separate career page for this title yet.

1. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. importance 4.7 of 5
2. Confer with customers to determine their service requirements and travel preferences. importance 4.5 of 5
3. Prepare customer invoices and accept payment. importance 4.5 of 5
4. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. importance 4.1 of 5
5. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. importance 4.1 of 5
6. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. importance 4.0 of 5

Work activities O*NET rates most important here: Performing for or Working Directly with the Public, Working with Computers, Organizing, Planning, and Prioritizing Work, Documenting/Recording Information and Updating and Using Relevant Knowledge.

Also part of the job

Supplemental tasks O*NET lists for this occupation: less central than the core duties above, and not done in every job.

• Promote particular destinations, tour packages, and other travel services.
• Keep information facilities clean during operation.
• Open or close information facilities.
• Examine passenger documentation to determine destinations and to assign boarding passes.
• Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

Knowledge areas: Customer and Personal Service, English Language, Computers and Electronics, Public Safety and Security and Transportation.

Software O*NET lists for this occupation: Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Microsoft Word. These are examples O*NET records for the job, not a list of tools every employer uses or a checklist of what you must know.

• Education: BLS lists a high school diploma or equivalent as the typical entry-level education.
• Experience: BLS lists no work experience in a related occupation as typical to enter.
• Training on the job: BLS lists short-term on-the-job training as typical once hired.
• Preparation: O*NET places the job in Job Zone 1-2 of 5 (very little to some preparation). Some occupations may need little or no previous experience; others require several months to a year of experience.
• Licenses and certifications: not listed here. A license is a legal requirement set by a state; a certification is a credential from a private or professional body. Rules vary by state and employer, and a missing entry on this page does not mean none is required: check with your state's licensing board.

Job title: Passenger Service Agent
[Company] · [City, State] · [Full-time or part-time] · [Pay range, where your state requires one]

About the role
[Company] is hiring a Passenger Service Agent to make and confirm reservations for transportation or lodging, or sell transportation tickets.
[One sentence on your team and why this role matters.]

What you will do
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Confer with customers to determine their service requirements and travel preferences.
- Prepare customer invoices and accept payment.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

What we are looking for
- [Education: BLS lists a high school diploma or equivalent as typical for this occupation; set the level this role truly needs]
- [Experience: BLS lists no related work experience as typical to enter; set what this role needs]
- Strength in service orientation, active listening and speaking
- Working knowledge of Customer and Personal Service and English Language
- [Software your team uses, e.g. Microsoft Excel or Microsoft Office software]
- [Any license or certification your state or company requires]

[Schedule, benefits and how to apply]

Illustrative: every name, employer, school, date and number in these samples is fictional or a bracketed placeholder. Replace each bracket with your own true details; never copy a result you did not achieve.

Not a real job posting. This template is TryHired's illustration built from government occupational data. It is not an opening at any employer, and no employer wrote it.

For Reservation and Transportation Ticket Agents and Travel Clerks, the median annual wage was $44,390 in May 2025. The median hourly wage was $21.34. BLS estimates about 118,710 jobs in this occupation in the U.S.

BLS projects employment of Reservation and Transportation Ticket Agents and Travel Clerks to grow 2.5% from 2025 to 2035, with about 11,800 openings a year over that period, including openings to replace workers who leave.

• Read a real passenger service agent posting next to the core duties above. Duties it repeats, such as “Make and confirm reservations for transportation and accommodations…”, tell you what that employer weighs most; anything it adds is specific to that team.
• Tailor your resume to the posting, not to this page: describe only passenger service agent work you have actually done, with your own results.
• Prepare a story for each of the top-rated skills (service orientation and active listening): a real situation, what you did and what changed.