Concierge job description: duties, skills and qualifications.

Core duties

16

O*NET task statements

O*NET occupation

Concierges

O*NET-SOC 39-6012.00

Preparation

Job Zone 1-2 of 5

very little to some preparation

Typical entry education

High school diploma or equivalent

BLS 2025–35

Median pay

$38,950

BLS May 2025

Data Government data groups this job as Concierges (O*NET-SOC 39-6012.00). O*NET 31.0 lists “Concierge” as a job title for this occupation only (evidence: its O*NET occupation title, O*NET's Sample of Reported Titles (titles job holders report), O*NET job-incumbent data, the SOC Index and employer job postings). Figures on this page are for that occupation. TryHired has no separate career page for this title yet.

1. Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. importance 4.6 of 5
2. Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. importance 4.3 of 5
3. Provide directions to guests. importance 4.3 of 5
4. Order flowers for guests. importance 4.1 of 5
5. Make travel arrangements for sightseeing or other tours. importance 4.1 of 5
6. Pick up and deliver items or run errands for guests. importance 4.0 of 5
7. Plan special events, parties, or meetings, which may include booking musicians or celebrities. importance 3.9 of 5
8. Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests. importance 3.9 of 5
9. Arrange childcare services for guests. importance 3.9 of 5
10. Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides. importance 3.7 of 5
11. Assist guests with special needs by providing equipment such as wheelchairs. importance 3.7 of 5
12. Receive, store, or deliver luggage or mail. importance 3.6 of 5
13. Perform office duties on a temporary basis when needed. importance 3.6 of 5
14. Arrange for the replacement of items lost by travelers. importance 3.4 of 5
15. Provide business services for guests, such as sending or receiving faxes or shipping packages. importance 3.4 of 5
16. Arrange for interpreters or translators when patrons require such services. importance 3.2 of 5

Work activities O*NET rates most important here: Getting Information, Establishing and Maintaining Interpersonal Relationships, Communicating with People Outside the Organization, Performing for or Working Directly with the Public and Making Decisions and Solving Problems.

Also part of the job

Supplemental tasks O*NET lists for this occupation: less central than the core duties above, and not done in every job.

• Provide food and beverage services to guests.
• Clean and tidy hotel lounge.

Knowledge areas: Customer and Personal Service, English Language, Administrative and Transportation.

Software O*NET lists for this occupation: Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Yardi software. These are examples O*NET records for the job, not a list of tools every employer uses or a checklist of what you must know.

• Education: BLS lists a high school diploma or equivalent as the typical entry-level education.
• Experience: BLS lists no work experience in a related occupation as typical to enter.
• Training on the job: BLS lists moderate-term on-the-job training as typical once hired.
• Preparation: O*NET places the job in Job Zone 1-2 of 5 (very little to some preparation). Some occupations may need little or no previous experience; others require several months to a year of experience.
• Licenses and certifications: not listed here. A license is a legal requirement set by a state; a certification is a credential from a private or professional body. Rules vary by state and employer, and a missing entry on this page does not mean none is required: check with your state's licensing board.

The most common answer among O*NET's occupation experts for this occupation is a high school diploma or equivalent (45%).

Job title: Concierge
[Company] · [City, State] · [Full-time or part-time] · [Pay range, where your state requires one]

About the role
[Company] is hiring a Concierge to assist patrons at hotel, apartment, or office building with personal services.
[One sentence on your team and why this role matters.]

What you will do
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.

What we are looking for
- [Education: BLS lists a high school diploma or equivalent as typical for this occupation; set the level this role truly needs]
- [Experience: BLS lists no related work experience as typical to enter; set what this role needs]
- Strength in social perceptiveness, service orientation and active listening
- Working knowledge of Customer and Personal Service and English Language
- [Software your team uses, e.g. Microsoft Excel or Microsoft Office software]
- [Any license or certification your state or company requires]

[Schedule, benefits and how to apply]

Illustrative: every name, employer, school, date and number in these samples is fictional or a bracketed placeholder. Replace each bracket with your own true details; never copy a result you did not achieve.

Not a real job posting. This template is TryHired's illustration built from government occupational data. It is not an opening at any employer, and no employer wrote it.

For Concierges, the median annual wage was $38,950 in May 2025. The median hourly wage was $18.73. BLS estimates about 49,240 jobs in this occupation in the U.S.

BLS projects employment of Concierges to grow 2.6% from 2025 to 2035, with about 6,900 openings a year over that period, including openings to replace workers who leave.

• Read a real concierge posting next to the core duties above. Duties it repeats, such as “Provide information about local features, such as shopping, dining…”, tell you what that employer weighs most; anything it adds is specific to that team.
• Tailor your resume to the posting, not to this page: describe only concierge work you have actually done, with your own results.
• Prepare a story for each of the top-rated skills (social perceptiveness and service orientation): a real situation, what you did and what changed.