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Interview · Claims Adjuster

Claims Adjuster interview questions, with what they test.

13 questions built from what the job actually involves: its core duties, the skills rated most important and the tools in use. Switch on practice mode to rehearse before you look.

13 questions · practice mode
Updated Nov 2, 2026 · Data: O*NET 31.0
Quick answer

Claims Adjuster interviews test whether you can do the core work, such as examine claims forms and other records to determine insurance coverage, and the skills rated most important for the role: reading comprehension, active listening and critical thinking (O*NET). Prepare one true, specific story for each, with a result.

Had it 0Practise 0Practice mode
Q01Walk me through how you examine claims forms and other records to determine insurance coverage.Core duty
What they are really testing

Hands-on experience with one of the duties workers rate most important for claims adjusters, and the judgment calls inside it.

Likely follow-ups
  • How does this connect to how you review police reports, medical treatment records, medical bills, or…?
  • What went wrong the last time, and what did you change?
Answer approach
  1. Step 1Where you did it, how often and for whom
  2. Step 2Your steps in order, including how you used Microsoft Excel
  3. Step 3One judgment call you made, and why
  4. Step 4The result, with a number you can defend
Q02Walk me through how you analyze information gathered by investigation and report findings and recommendations.Core duty
What they are really testing

Hands-on experience with one of the duties workers rate most important for claims adjusters, and the judgment calls inside it.

Likely follow-ups
  • How does this connect to how you investigate and assess damage to property and create or review…?
  • What went wrong the last time, and what did you change?
Answer approach
  1. Step 1Where you did it, how often and for whom
  2. Step 2Your steps in order, including how you used Microsoft Office software
  3. Step 3One judgment call you made, and why
  4. Step 4The result, with a number you can defend
Q03Walk me through how you pay and process claims within designated authority level.Core duty
What they are really testing

Hands-on experience with one of the duties workers rate most important for claims adjusters, and the judgment calls inside it.

Likely follow-ups
  • How does this connect to how you interview or correspond with agents and claimants to correct errors…?
  • What went wrong the last time, and what did you change?
Answer approach
  1. Step 1Where you did it, how often and for whom
  2. Step 2Your steps in order, including how you used Microsoft Outlook
  3. Step 3One judgment call you made, and why
  4. Step 4The result, with a number you can defend
Q04Walk me through how you investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.Core duty
What they are really testing

Hands-on experience with one of the duties workers rate most important for claims adjusters, and the judgment calls inside it.

Likely follow-ups
  • How does this connect to how you interview or correspond with claimants, witnesses, police…?
  • What went wrong the last time, and what did you change?
Answer approach
  1. Step 1Where you did it, how often and for whom
  2. Step 2Your steps in order, including how you used Xactware Xactimate
  3. Step 3One judgment call you made, and why
  4. Step 4The result, with a number you can defend
Q05Walk me through how you verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.Core duty
What they are really testing

Hands-on experience with one of the duties workers rate most important for claims adjusters, and the judgment calls inside it.

Likely follow-ups
  • How does this connect to how you enter claim payments, reserves and new claims on computer system…?
  • What went wrong the last time, and what did you change?
Answer approach
  1. Step 1Where you did it, how often and for whom
  2. Step 2Your steps in order, including how you used Apple Safari
  3. Step 3One judgment call you made, and why
  4. Step 4The result, with a number you can defend
Q06Describe a time you had to act on a long or technical document under time pressure.Reading Comprehension
What they are really testing

How you extract what matters from written material and apply it correctly. Reading Comprehension is rated 4.1 of 5 for this job, +0.6 against the average occupation (O*NET).

Answer approach
  1. Step 1The document and the deadline
  2. Step 2How you found the parts that mattered
  3. Step 3What you did with it
  4. Step 4Pick the example from the core work, for instance when you had to examine claims forms and other records to determine insurance coverage
Q07Describe a negotiation at work where both sides had to give something up.Negotiation
What they are really testing

Finding agreement without damaging the relationship. Negotiation is rated 3.1 of 5 for this job, +0.5 against the average occupation (O*NET).

Answer approach
  1. Step 1What each side wanted
  2. Step 2Where you had room
  3. Step 3How you reached agreement
  4. Step 4Pick the example from the core work, for instance when you had to analyze information gathered by investigation and report findings and…
Q08Tell me about a piece of code you are proud of and why.Programming
What they are really testing

Code quality, reasoning and ownership. Programming is rated 2.1 of 5 for this job, +0.5 against the average occupation (O*NET).

Answer approach
  1. Step 1What it did
  2. Step 2A key decision
  3. Step 3How you tested it
  4. Step 4Pick the example from the core work, for instance when you had to pay and process claims within designated authority level
Q09Tell me about a decision you made with incomplete information.Judgment and Decision Making
What they are really testing

Weighing costs and benefits and owning the call. Judgment and Decision Making is rated 3.8 of 5 for this job, +0.5 against the average occupation (O*NET).

Answer approach
  1. Step 1What you knew and didn't
  2. Step 2The options
  3. Step 3How you decided
  4. Step 4Pick the example from the core work, for instance when you had to investigate, evaluate, and settle claims, applying technical knowledge and…
Q10Tell me about a time the obvious answer turned out to be wrong.Critical Thinking
What they are really testing

Whether you test assumptions and weigh evidence before acting. Critical Thinking is rated 4.0 of 5 for this job, +0.5 against the average occupation (O*NET).

Answer approach
  1. Step 1The situation and the obvious answer
  2. Step 2What made you doubt it
  3. Step 3How you checked
  4. Step 4Pick the example from the core work, for instance when you had to verify and analyze data used in settling claims to ensure that claims are valid…
Q11Which of these have you used: Microsoft Excel, Microsoft Office software, Microsoft Outlook? Tell me about a recent piece of work with one of them.Tools
What they are really testing

Real, recent use of the tools claims adjusters depend on, not a list of names.

Likely follow-ups
  • How would you get up to speed on Microsoft Word if you haven't used it?
Answer approach
  1. Step 1Name the tool and the task, e.g. Microsoft Excel for examine claims forms and other records to determine…
  2. Step 2What you did with it
  3. Step 3A problem you solved with it
  4. Step 4What the output was used for
Q12This job runs on deadlines. Tell me about the tightest one you have met.Working conditions
What they are really testing

Composure and quality when time is short. Workers rate this 4.4 of 5 in the job's work context (O*NET).

Answer approach
  1. Step 1A specific example from your work as a Claims Adjuster or similar
  2. Step 2What was at stake
  3. Step 3What you did
  4. Step 4The outcome
Q13Why do you want to work as a Claims Adjuster?Motivation
What they are really testing

Whether you understand what the job really involves, and whether that is what you want.

Answer approach
  1. Step 1Name the part of the work you like: e.g. examine claims forms and other records to determine…
  2. Step 2Evidence you have done it or something close
  3. Step 3Why this employer
  4. Step 4Where you want to grow

Data Duty, skill, tool and conditions questions are built from O*NET data for this occupation. Advice Answer approaches are our coaching advice.

Answer framework

Two structures that work

SSituationOne sentence of context.
TTaskWhat you owned.
AActionWhat you did, in your words.
RResultWhat changed, with a number if true.
Questions to ask them

End the interview well

Advice

  • What does a strong first 90 days look like for this claims adjuster role?
  • Which part of the work takes the most time in a typical week?
  • How is performance measured here?
  • What tools and systems does the team use?
FAQ

Common questions

What are common Claims Adjuster interview questions?
Expect questions about the core duties (examine claims forms and other records to determine…), about reading comprehension and active listening, and about the tools you have used. This page lists 13 with what each one tests.
How should I answer behavioral questions?
Use a short structure such as Situation, Task, Action, Result, and end with a specific, true result.
Method

How this page is built

Questions are generated from O*NET 31.0 data for the occupation: its core tasks, the skills with the highest importance ratings, the tools reported, and work-context ratings. The interviewer intent and answer approach are TryHired coaching advice.

What this page can't tell you
  • What a specific employer will ask.
  • Technical tests or licensing exams for the role.
Sources
  1. O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. TryHired selected, ranked and combined the data; O*NET is not responsible for these pages.

How TryHired builds this data: sources, methods and downloads. Spotted an error? Report a correction.

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