How to become a Receptionist: education, training and skills.
What workers in the job actually report about their education, experience and training, the skills to build first, and the stepping-stone roles that lead in.
- 49% High School Diploma or the equivalent (such as a GED)
- 26% Some College Courses
- 21% Post-Secondary Certificate
- 4% Associate's Degree or other 2-year degree
BLS typical entry-level education: a high school diploma or equivalent
BLS lists a high school diploma or equivalent as the typical entry-level education for receptionists and information clerks in the United States (Employment Projections, 2025–35). Among receptionists surveyed by O*NET, 49% report needing a high school diploma or equivalent, the most common answer. O*NET places the job in Job Zone 1-2 of 5 (very little to some preparation). The most common answer for related work experience was “over 1 year, up to and including 2 years” (27%), and for on-the-job training “over 1 month, up to and including 3 months” (45%).
Data Government data groups this job as Receptionists and Information Clerks (O*NET-SOC 43-4171.00). Figures on this page are for that occupation.
What BLS lists for receptionists and information clerks
According to BLS 2025–35 projections data, receptionists and information clerks in the United States typically need no work experience in a related occupation to enter the occupation.
Source: BLS Employment Projections, 2025–35
Once hired, receptionists and information clerks in the United States typically need short-term on-the-job training (1 month or less) to become fully competent, according to BLS 2025–35 projections data.
Source: BLS Employment Projections, 2025–35
Six steps to becoming a Receptionist
Data Steps 1 to 5 summarise BLS and O*NET data for the role; step 6 is advice.
- EducationPlan for a high school diploma or equivalent
BLS typical entry-level education, 2025–35 projections. In O*NET's worker survey, 49% report a high school diploma or equivalent. 96% report no college degree needed.
- TrainingExpect on-the-job training
Most common: over 1 month, up to and including 3 months.
- ExperienceRelated experience
Most common: over 1 year, up to and including 2 years (27% of workers).
- SkillsBuild the core skills
Speaking, Active Listening, Service Orientation are rated most important.
- ToolsLearn the tools
Microsoft Excel, Microsoft Office software, Microsoft Outlook.
- CredentialsCheck licensing where you live
Many occupations need a state license or certification. Requirements vary by state, so confirm with your state's licensing board.
What workers report
Data Share of workers giving each answer, O*NET.
O*NET Job Zone 1-2 (Very Little to Some Preparation Needed): Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Data Pay once you are in the job: the BLS median is $38,010; the lowest-paid quarter earn $33,960 or less. See the full Receptionist salary data.
What employers require, by BLS survey
Data BLS figures for receptionists and information clerks (SOC 43-4171), 2025 preliminary BLS Occupational Requirements Survey.
- Most common minimum education
- High school diploma
- 70.9% of workers
- No minimum education
- 28.9%
- of workers
- No prior experience required
- 76.7%
- of workers
- Median prior experience, where required
- 365 days (about 12 months)
- On-the-job training required
- 96.8%
- of workers
- Median on-the-job training
- 11 days
- License or certification required
- less than 5%
- of workers, as reported by employers (state licensing rules are separate)
Source: U.S. Bureau of Labor Statistics, Occupational Requirements Survey. Minimum requirements reported by employers for average performance; individual employers differ. Estimates are preliminary; ranges are shown as published.
How this page is built
Education, experience, training and Job Zone come from O*NET 31.0 survey data for the occupation. The typical entry-level education, work experience and on-the-job training lines come from BLS Employment Projections, 2025–35. O*NET answers with low-precision estimates are not shown, and an answer is called the most common only when no hidden answer could be larger. Stepping-stone roles use our skill-match score: Skill match is the cosine similarity of the two occupations' skill profiles: for each of 35 O*NET skills (10 essential, 25 transferable) we multiply importance by level and subtract the average across all occupations, then compare the direction of the two profiles. 100 means identical shape; 0 means unrelated or opposite (negative values are shown as 0). Only occupations that O*NET itself lists as related are compared.
- Licensing rules in your state.
- Requirements at a specific employer.
- How long the path will take you personally.
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. TryHired selected, ranked and combined the data; O*NET is not responsible for these pages.
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates (public domain).
How TryHired builds this data: sources, methods and downloads. Spotted an error? Report a correction.
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