Receptionist resume: the keywords, bullets and skills to prove.
Built from what the job actually involves: the core duties, the skills and tools rated most important, and bullet formulas you fill with your own numbers. No made-up example person.
[Your name]
Experience
[Employer] · Receptionist · [dates]- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments for [scale: how many, how often]; [result you can prove].
- Heared and resolved complaints from customers or the public for [scale: how many, how often]; [result you can prove].
- Filed and maintained records for [scale: how many, how often]; [result you can prove].
Skills
Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word, Google Docs, Intuit QuickBooksA strong Receptionist resume proves the core duties of the job with results: hear and resolve complaints from customers or the public; file and maintain records; and collect, sort, distribute, or prepare mail, messages, or courier deliveries. Name the tools employers look for, such as Microsoft Excel, Microsoft Office software, Microsoft Outlook, inside the bullets where you used them. The skills rated most important for the role are speaking, active listening and service orientation (O*NET).
Why these lines work
Data Each line maps to a core task rated important by workers in the role. Hover or tap a note.
- 1Core duty, provenOperate telephone switchboard to answer, screen, or forward calls…Rated one of the most important tasks for the role (O*NET). The bracketed parts are where your own numbers go.
- 2Core duty, provenHear and resolve complaints from customers or the publicRated one of the most important tasks for the role (O*NET). The bracketed parts are where your own numbers go.
- 3Core duty, provenFile and maintain recordsRated one of the most important tasks for the role (O*NET). The bracketed parts are where your own numbers go.
- Summary
- Skills
- Experience
- Education
- Certifications
Skills can lead because the role needs less prior preparation (Job Zone 2).
Receptionist bullets, rewritten
- OperateResponsible for operate telephone switchboard to answer, screen, or forward calls, providing…Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments, [how many / how often], which [result: time saved, errors cut, revenue, people served].
- HearResponsible for hear and resolve complaints from customers or the publicHeared and resolved complaints from customers or the public, [how many / how often], which [result: time saved, errors cut, revenue, people served].
- FileResponsible for file and maintain recordsFiled and maintained records, [how many / how often], which [result: time saved, errors cut, revenue, people served].
- ProvideResponsible for provide information about establishment, such as location of departments or…Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided, [how many / how often], which [result: time saved, errors cut, revenue, people served].
Advice Fill every highlighted bracket with something true and checkable. If you can't, choose a different duty.
Words that belong on a Receptionist resume
Data Tools reported for the role (with O*NET demand flags), the most important skills and knowledge areas. Use the ones that are true for you.
- Microsoft ExcelTool · In demand
- Microsoft Office softwareTool · In demand
- Microsoft OutlookTool · In demand
- Microsoft WordTool · In demand
- Google DocsTool · Hot technology
- Intuit QuickBooksTool · Hot technology
- Microsoft PowerPointTool · Hot technology
- Microsoft WindowsTool · Hot technology
- SpeakingSkill · importance 3.9/5
- Active ListeningSkill · importance 3.8/5
- Service OrientationSkill · importance 3.6/5
- Social PerceptivenessSkill · importance 3.1/5
- Reading ComprehensionSkill · importance 3.1/5
- Critical ThinkingSkill · importance 3.1/5
- Customer and Personal ServiceKnowledge
- AdministrativeKnowledge
- English LanguageKnowledge
- Computers and ElectronicsKnowledge
How central each skill is to the job
Data O*NET importance, 1 to 5.
Receptionist resume checklist
Common questions
What skills should I put on a Receptionist resume?
What keywords should a Receptionist resume include?
Should I use a resume template?
How this page is built
Duties, skills, knowledge and tools come from O*NET 31.0 for the occupation. Bullet scaffolds rewrite O*NET task statements in the past tense and leave every number for you to fill in. Section order follows the role's O*NET Job Zone.
- What a specific employer screens for: always mirror the job description.
- Your results: we never invent numbers.
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. TryHired selected, ranked and combined the data; O*NET is not responsible for these pages.
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