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Role hub · Patient Representatives

Patient Representative: what the job is, what it pays, and how to get hired.

The work, the skills that matter, the tools in demand and the pay range, from U.S. government data, plus every TryHired page for the role.

BLS does not publish pay for patient representatives separately. Every pay figure on this page is for the BLS occupation “Health Technologists and Technicians, All Other” (SOC 29-2099), which includes patient representatives and other jobs; it is not a figure for patient representatives alone.

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Updated Nov 2, 2026 · Data: BLS OEWS May 2025 · O*NET 31.0
Pay ladder · select a percentile
Median percentile pay

Half of workers in the BLS occupation “Health Technologists and Technicians, All Other” earn more than this and half earn less.

Annual
$50,290
Hourly
$24.18
Source
BLS May 2025
Quick answer

Patient Representatives assist patients in obtaining services, understanding policies and making health care decisions. The median pay is $50,290 a year ($24.18 an hour) (BLS, May 2025).

Median pay
$50,290
BLS May 2025
Employed in the U.S.
182,610
BLS May 2025
Preparation
Job Zone 3 of 5
medium preparation
Key facts

Patient Representatives at a glance

  • Workers in the BLS occupation “Health Technologists and Technicians, All Other” (which includes patient representatives) in the United States earned a median annual wage of $50,290 in May 2025, according to the U.S. Bureau of Labor Statistics.

    Source: BLS OEWS, May 2025

  • In its 2025–35 employment projections, the U.S. Bureau of Labor Statistics lists a postsecondary nondegree award as the typical entry-level education for patient representatives in the United States.

    Source: BLS Employment Projections, 2025–35

  • BLS estimated that 182,610 people were employed as patient representatives in the United States in May 2025, not counting the self-employed.

    Source: BLS OEWS, May 2025

Explore the role

Every page for Patient Representatives

SalaryHealth Technologists and Technicians, All Other salary

BLS pay data for this occupation, by state and percentile.

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The work

What patient representatives do day to day

Data Core tasks rated most important by workers in the role (O*NET).

  1. Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  2. Interview patients or their representatives to identify problems relating to care.
  3. Maintain knowledge of community services and resources available to patients.
  4. Refer patients to appropriate health care services or resources.
  5. Explain policies, procedures, or services to patients using medical or administrative knowledge.
  6. Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  7. Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
  8. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Skills that matter

Ranked by importance to the job

Data O*NET importance ratings. The first three are core.

Active ListeningcoreService OrientationcoreSpeakingcoreSocial PerceptivenessCoordinationReading ComprehensionCritical ThinkingPersuasionComplex Problem Solving

Knowledge areas: Customer and Personal Service, English Language, Psychology, Medicine and Dentistry, Therapy and Counseling, Administrative.

Tools and technology

Software patient representatives use

Data Examples reported for the role; employer demand flags from O*NET.

  • Epic SystemsMedical softwareIn demand
  • Henry Schein DentrixMedical softwareHot technology
  • MEDITECH softwareMedical softwareHot technology
  • eClinicalWorks EHR softwareMedical softwareHot technology
  • Admissions, discharge, and transfer ADT softwareMedical software
  • Electronic medical record EMR softwareMedical software
  • Epic EpicCare Inpatient Clinical SystemMedical software
  • Epic Systems softwareMedical software
  • Healthcare common procedure coding system HCPCSMedical software
  • Medical condition coding softwareMedical software
  • Medical procedure coding softwareMedical software
  • Patient satisfaction assessment softwareAnalytical or scientific software

Also called: Access Representative (Access Rep), Admissions Coordinator, BCPA (Board Certified Patient Advocate), Case Manager, Patient Access Specialist, Patient Advocate.

Method

How this page is built

Tasks, skills, tools, education and related roles come from O*NET 31.0. Pay and employment come from the BLS OEWS May 2025 national estimates. The skill-match score is our calculation: Skill match is the cosine similarity of the two occupations' skill profiles: for each of 35 O*NET skills (10 essential, 25 transferable) we multiply importance by level and subtract the average across all occupations, then compare the direction of the two profiles. 100 means identical shape; 0 means unrelated or opposite (negative values are shown as 0). Only occupations that O*NET itself lists as related are compared.

What this page can't tell you
  • How a specific employer defines the job.
  • Pay for self-employed workers (OEWS covers employees).
  • Your own chances: data describes the occupation, not you.
Sources
  1. O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. TryHired selected, ranked and combined the data; O*NET is not responsible for these pages.
  2. U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 estimates (public domain).

How TryHired builds this data: sources, methods and downloads. Spotted an error? Report a correction.