How to become an IT Support Specialist: education, training and skills.

Data Government data groups this job as Computer User Support Specialists (O*NET-SOC 15-1232.00). Figures on this page are for that occupation.

1. EducationCheck the education employers ask for

   O*NET's survey estimates for this job are too imprecise to name a most common level.

2. TrainingExpect on-the-job training

   O*NET's estimates are too imprecise to name a most common length.

3. ExperienceRelated experience

   O*NET's estimates are too imprecise to name a most common answer.

4. SkillsBuild the core skills

   Reading Comprehension, Active Listening, Speaking are rated most important.

5. ToolsLearn the tools

   Microsoft Active Directory, Firewall software, Adobe Creative Cloud software.

6. CredentialsCheck licensing where you live

   Many occupations need a state license or certification. Requirements vary by state, so confirm with your state's licensing board.

Answers with low-precision O*NET estimates are not shown, so a card's shares can add to less than 100%.

O*NET Job Zone 3 (Medium Preparation Needed): Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Data Pay once you are in the job: the BLS median is $61,860; the lowest-paid quarter earn $49,000 or less. See the full IT Support Specialist salary data.

Most common minimum education

High school diploma

43.6% of workers

No minimum education

2.3%

of workers

No prior experience required

43.2%

of workers

Median prior experience, where required

730 days (about 2.0 years)

On-the-job training required

86.2%

of workers

Median on-the-job training

28 days

License or certification required

1.7%

of workers, as reported by employers (state licensing rules are separate)

Source: U.S. Bureau of Labor Statistics, Occupational Requirements Survey. Minimum requirements reported by employers for average performance; individual employers differ. Estimates are preliminary; ranges are shown as published.