Customer Service Representative resume: the keywords, bullets and skills to prove.
Built from what the job actually involves: the core duties, the skills and tools rated most important, and bullet formulas you fill with your own numbers. No made-up example person.
[Your name]
Experience
[Employer] · Customer Service Representative · [dates]- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints for [scale: how many, how often]; [result you can prove].
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken for [scale: how many, how often]; [result you can prove].
- Checked to ensure that appropriate changes were made to resolve customers' problems for [scale: how many, how often]; [result you can prove].
Skills
Adobe Creative Cloud software, Adobe Illustrator, Adobe Photoshop, Facebook, Kronos Workforce Timekeeper, MEDITECH softwareA strong Customer Service Representative resume proves the core duties of the job with results: check to ensure that appropriate changes were made to resolve customers' problems; confer with customers by telephone or in person to provide information about products or services; and keep records of customer interactions or transactions. Name the tools employers look for, such as Adobe Creative Cloud software, Adobe Illustrator, Adobe Photoshop, inside the bullets where you used them. The skills rated most important for the role are service orientation, active listening and speaking (O*NET).
Why these lines work
Data Each line maps to a core task rated important by workers in the role. Hover or tap a note.
- 1Core duty, provenConfer with customers by telephone or in person to provide…Rated one of the most important tasks for the role (O*NET). The bracketed parts are where your own numbers go.
- 2Core duty, provenKeep records of customer interactions or transactions, recording…Rated one of the most important tasks for the role (O*NET). The bracketed parts are where your own numbers go.
- 3Core duty, provenCheck to ensure that appropriate changes were made to resolve…Rated one of the most important tasks for the role (O*NET). The bracketed parts are where your own numbers go.
- Summary
- Skills
- Experience
- Education
- Certifications
Skills can lead because the role needs less prior preparation (Job Zone 2).
Customer Service Representative bullets, rewritten
- ConferResponsible for confer with customers by telephone or in person to provide information about…Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, [how many / how often], which [result: time saved, errors cut, revenue, people served].
- KeepResponsible for keep records of customer interactions or transactions, recording details of…Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, [how many / how often], which [result: time saved, errors cut, revenue, people served].
- CheckResponsible for check to ensure that appropriate changes were made to resolve customers'…Checked to ensure that appropriate changes were made to resolve customers' problems, [how many / how often], which [result: time saved, errors cut, revenue, people served].
- ContactResponsible for contact customers to respond to inquiries or to notify them of claim…Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments, [how many / how often], which [result: time saved, errors cut, revenue, people served].
Advice Fill every highlighted bracket with something true and checkable. If you can't, choose a different duty.
Words that belong on a Customer Service Representative resume
Data Tools reported for the role (with O*NET demand flags), the most important skills and knowledge areas. Use the ones that are true for you.
- Adobe Creative Cloud softwareTool · Hot technology
- Adobe IllustratorTool · Hot technology
- Adobe PhotoshopTool · Hot technology
- FacebookTool · Hot technology
- Kronos Workforce TimekeeperTool · Hot technology
- MEDITECH softwareTool · Hot technology
- SlackTool · Hot technology
- Microsoft ExcelTool · In demand
- Microsoft Office softwareTool · In demand
- Microsoft OutlookTool · In demand
- Service OrientationSkill · importance 4.0/5
- Active ListeningSkill · importance 4.0/5
- SpeakingSkill · importance 3.9/5
- Reading ComprehensionSkill · importance 3.4/5
- Critical ThinkingSkill · importance 3.2/5
- Complex Problem SolvingSkill · importance 3.1/5
- Customer and Personal ServiceKnowledge
- English LanguageKnowledge
- Administration and ManagementKnowledge
- Sales and MarketingKnowledge
- MathematicsKnowledge
How central each skill is to the job
Data O*NET importance, 1 to 5.
Customer Service Representative resume checklist
Common questions
What skills should I put on a Customer Service Representative resume?
What keywords should a Customer Service Representative resume include?
Should I use a resume template?
How this page is built
Duties, skills, knowledge and tools come from O*NET 31.0 for the occupation. Bullet scaffolds rewrite O*NET task statements in the past tense and leave every number for you to fill in. Section order follows the role's O*NET Job Zone.
- What a specific employer screens for: always mirror the job description.
- Your results: we never invent numbers.
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. TryHired selected, ranked and combined the data; O*NET is not responsible for these pages.
More for Customer Service Representatives
What the job is, skills, tools, pay and related roles.
Open →Interview questionsCustomer Service Representative interview questionsQuestions with what they test, plus practice mode.
Open →Free toolCheck your resumeParsed text, evidence per bullet, fixes first.
Open →